FAQ

**How long does shipping take?**  
Most orders ship within 1–3 business days. Delivery usually takes 3–7 business days depending on your location.

**Do you ship internationally?**  
Yes! Shipping costs and delivery times vary by country.

**Can I return or exchange an item?**  
Returns are accepted for clothing only if unworn or damaged. Lip products cannot be returned, but damaged items are eligible for an exchange.

**How do I start a return or exchange?**  
Contact us via our Contact page with your order number and we’ll guide you through the process.

**How do I choose the right lip color?**  
Our shades are designed to feel natural on a variety of skin tones. Check product images and lifestyle photos for reference.

**How should I store and care for my products?**  
Keep lip products away from direct sunlight and high heat. Close tightly after use. Clothing should be stored in a cool, dry place.

**Didn’t find your answer?**  
Contact us on Instagram @bi.qilah — we’re happy to help.